ServerPoint

Singapore network event - RESOLVED

2026-03-24T15:06:46+00:00

An internal network problem caused latency between hypervisors and their access to their respective Ceph clusters at around 9PM local Singapore time. Our engineering team got involved right away and resolved the issue.

Singapore: one of our providers, PCCW, is currently offline - RESOLVED

2026-01-20T19:07:00+00:00

One of our Singapore network providers, PCCW went offline sometime around Sunday 1PM local time.

PCCW has not been able to fix the problem. We are awaiting resolution.

All traffic is now being handled by our other network providers.

UPDATE: the circuit was repaired by PCCW on Jan 23.

Singapore network latency - RESOLVED

2025-10-29T16:24:00+00:00

Our connection to two of our providers at Singapore, Telstra and SGIX, went offline. We are waiting for information from these two networks as to why this may have happened.

For now, traffic has failed over to our other Internet providers in this region.

UPDATE: Telstra is back online, however, our connection to the peering exchange SGIX remains offline.

UPDATE: SGIX is now back online.

Packet loss at our Las Vegas, NV data center - RESOLVED

2025-10-19T21:48:00+00:00

One of our network providers in Las Vegas, Cogent, began experiencing issues. We quickly disabled our BGP session with them as to not be affected by their issues.

We are awaiting a response from them.

UPDATE: Cogent reported a bad optical module was causing the issue. They have replaced it.

Connectivity loss on some of our hypervisors

2025-09-23T01:05:00+00:00

Due to a BGP injection error, some of our hypervisors, and the virtual servers hosted within them, lost connectivity, for a short period of time

We have implemented changes that will prevent this from happening again.

Deploying virtual servers in our Singapore region is currently disabled due to maintenance - UPDATE

2025-08-14T21:58:00+00:00

We currently have a team of engineers in Singapore performing RAM, storage and CPU upgrades.

While that is happening, we have disabled deploying virtual servers in this region.

We will reopen it within the next 24 hours.

RESOLVED - deployments are back online again.

We promise, rarely does anything go wrong around here...

2025-08-07T04:35:00+00:00

All has been great!

But we are certainly busy working on many new features and services!

DDoS attack received and mitigated...

2025-06-23T18:43:26+00:00

A 100gbps+ DDoS attack was received earlier today (at around 4AM Pacific Time) against some of our data centers.

Within a minute though, our DDoS protection service kicked in and blocked it.

Maintenance window for Silicon Valley, California data center

2025-04-29T18:37:00+00:00

Our Silicon Valley, California data center will be undergoing capacity upgrades over the next ten days.

No service interruption is expected.

However, the ability to deploy new virtual servers in this region has been disabled.

If you urgently need a virtual server in this region, please contact our support team.

No system issues to report

2025-04-22T20:33:13+00:00

All has been operating as it should. Isn't that great?!

Also, check out our new line of dedicated servers at our new Dallas, TX renovated data center!

Nothing to report!

2025-03-04T05:21:07+00:00

Everything has been calm... but stay tuned for the launch of our dedicated server lineup in Dallas!

Nothing to report!

2025-02-03T19:45:31+00:00

Stay tuned for new dedicated servers out of our Dallas, Texas data center!

Upcoming upgrades to our Dallas, TX data center

2025-01-07T21:42:24+00:00

Over the next several days, our team of engineers will be in Dallas, TX performing major upgrades at our servers and network at that location.

During this time, the ability to deploy new virtual servers at this location may occasionally be disabled.

There will be no impact to existing virtual servers.

Network latency by Lumen/Level3 at our Las Vegas, NV data center - RESOLVED

2024-11-05T13:27:00+00:00

One of our three providers at this data center, Level3 (known now as Lumen) experienced packet loss. For now, we have shut down this provider until they have resolved their issue.

Our other two providers, Zayo and Cogent, are working fine and took over Lumen's traffic.

All has been operating as it should!

2024-09-26T05:04:24+00:00

No downtime, network latency or other issues to report in quite some time...

Nothing to report!

2024-09-07T16:37:06+00:00

Everything has been operating quite normally. No issues to report... isn't that great?

Everything has been great!

2024-07-29T04:10:30+00:00

No problems to report across our six data centers. All has been operating normally. Isn't that great!

Nothing to report!

2024-06-21T14:31:00+00:00

All systems have been functioning properly! Isn't it great when things don't break down daily, like at other hosting companies?

Network latency at Singapore data center

2024-05-17T12:27:00+00:00

A BGP routing issue at Tata Communications is making our Singapore network inaccessible to some ISPs in the APAC region (Thailand, Vietnam, Hong Kong and others).

UPDATE: This issue is now resolved.

No incidents to report!

2024-04-02T21:20:23+00:00

But we are always busy working on improvements!

We welcome PCCW to our network of providers in Singapore! And Lumen (Level3) is about to be installed at our Las Vegas, NV data center.

More good things coming your way!

All has been great!

2024-02-26T18:49:30+00:00

No downtime. No network issues. No malfunctions to report.

But we are happy to announce that our engineering team is at our Singapore data center doing some big upgrades over there!

Routing issue at LAS data center

2024-01-22T16:24:44+00:00

Earlier today, a BGP routing issue affected client's access to our Las Vegas data center from several routes on the Internet.

After several changes and BGP resets to one of our network providers, full access was once again restored.

No incidents to report!

2024-01-05T03:36:28+00:00

Isn't it great when a web host's status page has no entries about any problems?

No issues to report!

2023-12-06T05:49:07+00:00

All systems have been operating normally for quite some time. This includes servers, networks, power, data centers, APIs, and more!

All good so far!

2023-10-25T16:52:36+00:00

Isn't it great when a web host barely has any issues?

Also, did you notice we released a new version of our platform, 6.1a? It includes two factor authentication and also a new DNS hosting service! Take a look at portal.serverpoint.com.

Problem processing actions in Singapore

2023-09-28T07:55:00+00:00

Executing actions on virtual servers such as a reboot, OFF, ON or deploying VMs is currently unavailable in our Singapore zone. There is currently a problem executing such actions.

UPDATE: processing of actions is back to normal.

Network latency in our Las Vegas, NV region - RESOLVED

2023-09-14T04:35:00+00:00

One of our backbone providers, Zayo, went offline at approximately 9:13MP PST, causing a disruption of a minute or so to a portion of our network traffic. The load has been automatically transferred to the remaining backbones to which our network is connected.

For now, we have disabled this peer and are awaiting a response from this backbone provider.

UPDATE: BGP peer to Zayo has been reactivated. Their network is back to normal...

Absolutely nothing has gone wrong... but...

2023-08-28T17:31:00+00:00

... we are working on a lot of things to make your experience better!

A new DNS hosting service is coming to our Generation 6 portal at https://portal.serverpoint.com, at no additional cost to our clients.

And, have you seen our new G4 virtual servers? Powered by Intel's Xeon Gold processors, running at 3.5Ghz? They are fast!

No problems to report!

2023-07-18T03:34:04+00:00

Everything has been running smoothly, as usual.

But check out our new Client Portal version 6.1! It includes our new, in-house built ticket system; communicate with our staff easier than ever before!

Network latency at our Las Vegas, NV network - RESOLVED

2023-06-26T20:13:23+00:00

A short lived 10 minute issue caused major network latency on one region of our Las Vegas, NV network. We failed over redundancy measures in order to resolve the issue. We will be investigating.

All has been going great!

2023-06-06T03:45:41+00:00

No issues to report over the last 30 days. Isn't that great?

Check the status pages of other cloud computing providers... bad stuff happens every day!

All is fine!

2023-05-06T18:22:44+00:00

Isn't it great when a web host has no problems?

There has been nothing to report for a few weeks... but we can tell you that our team is at our Ashburn, VA data center doing a lot of upgrades!

All has been quiet...

2023-04-13T16:35:11+00:00

No issues to report in quite some time... but we are always busy working on a lot of improvements!

Network latency via Hurricane Electric at our Singapore data center

2023-03-01T07:15:00+00:00

One of our Internet providers at our Singapore data center, HE, suffered intermittent outages at around noon time of 1st of March, Singapore local date and time.

We have taken HE offline for now as we await for a response from their engineers.

All virtual servers at our Singapore data center are fully functional as our other providers took over the portion of network traffic that was handled by HE.

UPDATE: three hours later, the issue had been resolved by HE.

Singapore latency via Telstra

2023-01-14T17:41:00+00:00

One of our Internet providers at our Singapore data center, Telstra, suffered some outages at 1:40AM of the 15th of January, Singapore local date and time.

We have taken Telstra offline for now as we wait for Telstra to respond to our queries. All our other Internet providers in Singapore are fully functional and have taken over for Telstra's Internet bandwidth.

All virtual servers at our Singapore data center are fully functional.

UPDATE: Three hours later, Telstra has resolved their issues. We have now re-enabled our connection to Telstra's network.

All has been quiet...

2022-11-27T23:41:04+00:00

No issues to report in the last two weeks or so.

We hope that you have enjoyed Thanksgiving, for those of you here in good old US of A.

And to everyone, we wish you all a great holiday season!

Deployment of VMs in our Silicon Valley region is currently disabled

2022-11-08T19:14:00+00:00

We are getting ready for capacity upgrades at this location; We expect that by Thursday, you will be able to deploy virtual servers at this location once again. This process will not affect any existing services.

UPDATE: our Silicon Valley region is now open again to deploy new virtual servers.

All has been going great!

2022-10-19T08:10:14+00:00

There have been no issues whatsoever with our infrastructure. Isn't that great!

All has been great!

2022-09-23T01:18:00+00:00

Absolutely no problems to report in a long time...

Our infrastructure is well designed to prevent problems from happening.

At all our 6 locations, our network has been operating perfectly, all hypervisors are working optimally, APIs are working great, web hosting servers are operating just fine, DNS also, etc.

All is good!

2022-08-19T02:47:28+00:00

Truly, nothing has gone wrong. Just a lot of good stuff going on!

We have a new Client Portal at https://portal.serverpoint.com.

And we have a new website! Check it out at https://www.serverpoint.com.

We hope you like them!

No issues to report!

2022-07-15T15:13:04+00:00

That's right! It's not that we don't update our status page, it's just that nothing has gone wrong... we run a pretty good well-oiled machine here. :)

Las Vegas, NV network latency - RESOLVED

2022-06-12T14:53:00+00:00

Update: this issue is now resolved. We will continue monitoring for the next week or so to make sure the implemented fix has permanently resolved it.

There is currently a network latency event occurring at our Las Vegas, NV data center. Our engineers are currently working on it.

Nothing to report!

2022-05-27T00:01:00+00:00

Isn't that great? A cloud provider that rarely has problems...

But, while everything is quiet, we are busy working on improvements! Our new website and Client Portal are coming soon! We also almost doubled our capacity at our Singapore data center and we will soon do the same to our Ashburn, Virginia data center.

Stay tuned!

Dallas, TX data center performance issue

2022-05-03T13:33:00+00:00

UPDATE: this is now resolved. Changes have been implemented so that the issue does not happen again.

I/O slowdown has been detected in one of our data storage clusters. We are working on resolving this issue.

All has been operating great!

2022-04-22T17:42:00+00:00

Isn't that wonderful? A web hosting company that rarely has issues...

But, while everything is quiet, we are busy working on improvements! We are finalizing our new website and new Client Portal! We are also preparing for big upgrades to both our Ashburn, Virginia and Las Vegas, NV data centers.

Stay tuned!

Deploying new virtual servers at our Dallas, TX data center is unavailable at this time

2022-03-29T02:58:00+00:00

UPDATE: you may once again deploy virtual servers in this region.

We are currently performing upgrades to this data center location for our virtualization product, ColossusCloud.

During this time, you will not be able to deploy new virtual servers at this location.

Aside from this, no services will be impacted.

Please feel free to deploy new virtual servers at any of our five other locations: Santa Clara, CA; Las Vegas, NV; Ashburn, VA; Amsterdam, Netherlands and Singapore.

Deploying new virtual servers at our Silicon Valley, CA data center is unavailable at this time - COMPLETED

2022-03-18T21:36:00+00:00

UPDATE: this zone is now available for deployment of new virtual servers.

We are currently performing upgrades to this data center location for our virtualization product, ColossusCloud.

During this time, you will not be able to deploy new virtual servers at this location.

Aside from this, no services will be impacted.

Please feel free to deploy new virtual servers at any of our five other locations: Las Vegas, NV; Dallas, TX; Ashburn, VA; Amsterdam, Netherlands and Singapore.

Deploying new virtual servers at our Dallas, TX and Singapore locations is unavailable at this time.

2022-02-09T06:06:00+00:00

UPDATE: both zones are now available for deployment of new virtual servers.

We are currently performing maintenance and changes to these two locations for our virtualization product, ColossusCloud.

During this time, you will not be able to deploy new virtual servers at these two locations.

This does not affect any of the existing services at this location.

Please feel free to deploy new virtual servers at any of our four other locations: Silicon Valley, CA; Las Vegas, NV; Ashburn, VA, and Amsterdam, Netherlands.

Absolutely no issues...

2022-01-21T20:00:00+00:00

Everything has been running smoothly for quite some time!

We have a big announcement though!

Sometime in the month of February, our engineering team will be in Singapore performing major upgrades!

Since Singapore has been closed to US visitors for some time, Singapore is now the last of our six locations to get upgraded with the latest and greatest. Stay tuned!

Las Vegas network latency - RESOLVED

2021-12-03T04:13:00+00:00

Our Las Vegas, NV region is experiencing high network latency through one of our providers, affecting a large part of routes coming in and out of our network. We are working on resolving this issue with this particular provider.

UPDATE: this has been resolved. We are currently monitoring.

Deployment of new virtual servers in Singapore is currently disabled - COMPLETED

2021-11-13T01:36:00+00:00

UPDATE: our Singapore data center region is available once again to deploy new virtual servers. Enhancements have been done also to correct certain random performance drops.

We are working on performing maintenance in this region along with our data center provider, Equinix.

Also, we are working on diagnosing some random performance drops that we've been noticing for the last 24 hours.

Everything has been working as it should be!

2021-11-05T22:15:21+00:00

You may not see many updates here... but the truth is, there are no problems to report!

What have we been up to?

We are working on a new client portal that will be faster and fully API based. We also will be publishing the API for all you developers out there!

We are also working on a new website! Stay tuned!

And last week's Amsterdam upgrade was a success. Our customers are loving the boost in performance. Sign up today!

Amsterdam data center region scheduled upgrade - COMPLETED

2021-10-14T16:55:00+00:00

UPDATE: Our Amsterdam upgrade project is now complete! CPU power, storage and RAM capacity has been doubled throughout our entire cloud setup. Please enjoy the additional capacity and faster CPU cores!

Starting October 18th, our engineers will be migrating all customers to newer, more powerful hypervisors.

During this maintenance window, which will last until October 25, customers' virtual servers will be shut down for a minute or two and then started again in their new hardware.

Downtime per reboot will be less than 5 minutes.

Please ensure that your virtual server is properly configured to restart all your essential services after a reboot.

If you require a specific date and time for your virtual server to be rebooted, please contact our team.

This project is a part of our continuous improvements in order to make sure your experience with ServerPoint.com is of the highest quality possible. We hope you enjoy the boosts in performance!

Singapore data center region scheduled maintenance - COMPLETED

2021-09-07T16:38:00+00:00

Deploying new virtual servers in our Singapore data center is currently unavailable for scheduled upgrades.

We hope to complete this maintenance within 2 business days.

If you wish to deploy a virtual server in this region, urgently, please contact our team and we will do the necessary arrangements.

All has been good!

2021-08-05T14:54:00+00:00

No problems to report for the last few weeks at any of our six data centers...

Isn't that great?

We run a pretty good ship here.

Singapore network lapse - RESOLVED

2021-06-12T05:33:00+00:00

Our Singapore location is experiencing a network problem in certain areas of our facility. We are currently working on this issue.

UPDATE: problem was identified in a cluster of network switches. As recommended by the manufacturer, configuration changes have been implemented to prevent this from happening again. These changes will be evaluated and implemented throughout all our six networks.

Everything has been great!

2021-05-21T17:13:14+00:00

Everything has been working perfectly as usual. No issues whatsoever with ColossusCloud at any of our 6 locations, our web hosting platform or our power and network infrastructure for our bare metal / dedicated server platform.

But we are as usual, busy! We are working on a new portal, new database infrastructure for our software, S3 compatible object storage, and much, much more. Stay tuned!

Ashburn, VA data center region scheduled maintenance - COMPLETED

2021-04-25T20:47:00+00:00

Deploying new virtual servers in our Ashburn, Virginia data center is currently unavailable for scheduled maintenance.

This maintenance does not affect current customers in that region.

We hope the maintenance will be completed before noon Eastern Time, Monday April 26, 2021.

UPDATE: region now available again to deploy virtual servers.

All has been quiet around here...

2021-04-13T17:56:58+00:00

Isn't that wonderful? That's because things rarely break down around here...

With over 20 years of experience, we've learned so much about building networks and cloud infrastructures that when we build them, we can think of every way they can break. Thus, we design them not to.

But we've been quite busy! What have we been up to so far?

As you know, all our four data centers in the United States have been upgraded with higher network capacity as well as faster CPUs. Our dedicated server offerings at our Las Vegas, NV data center have also been upgraded with new types of CPUs!

What about our Amsterdam and Singapore data centers? Those are next! But with current travel restrictions, our team can't fly there to perform these major upgrades... but we can't wait to hop on a plane and go!

Also, remember that now you can now deploy dedicated servers automatically from within your client portal at https://portal.serverpoint.com.

Speaking of our portal... we are writing a whole new version, from the ground up, using JAMstack technology. And we are building a public API for all of you to enjoy!

Stay tuned for more!

All has been good and quiet!

2021-03-24T15:47:50+00:00

It has been a month since we have posted here. Why? There really isn't anything to report. All systems have been working perfectly fine. That includes network, our providers, ColossusCloud, shared web hosting, cloud hosting, dedicated servers, and more. Also, stay tuned for our private cloud feature coming soon!

Packet loss in Singapore - RESOLVED

2021-02-25T07:22:05+00:00

A major issue with one of our network providers at our Singapore data center caused excessive packet loss to about 1/4 of our network's Internet routes.

We have shut down this provider pending a resolution from them.

All has been running great!

2021-02-22T17:38:34+00:00

No issues to report whatsoever! Amazing, isn't it? We manage 6 networks at 6 data centers, hundreds of switches, many 10gig Internet uplinks, quite a lot of servers, hypervisors, Ceph clusters, backup servers, etc., and not a single problem. We do things well!

No incidents to report in a while!

2021-02-12T16:34:05+00:00

No problems to report! But know that all virtual servers are now being deployed on KVM virtualization technology! Deploy a new Linux or Windows virtual server today!

Maintenance window for your virtual server January 30th to the 31st, 2021 - COMPLETED

2021-01-27T14:50:00+00:00

One, or several, of your virtual servers at our Las Vegas, Nevada region will be rebooted in order to apply updates to our platform. These updates will improve the security of your virtual server. At the same time, we will also be migrating your virtual server to new hardware with faster CPUs and faster RAM.

This is part of our late 2020/early 2021 project to upgrade all our regions to faster servers.

This reboot will be quick and your virtual server should be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time during this window, starting on January 30th at 7 AM PST.

If you desire a specific time and/or date within this window for your virtual server's migration to occur, please contact our staff and let them know. We will gladly accommodate your schedule.

As usual, ServerPoint.com continues working hard to make sure our services are running at their peak performance and uptime at all times. We hope you continue enjoying ColossusCloud for many years to come!

All has been working great!

2021-01-23T18:07:39+00:00

No... it's not that we don't update this page. It's just that there hasn't been any service impacting event in a long, long time... everything works pretty well at ServerPoint.com! 

ServerPoint: maintenance window for your virtual server (Las Vegas location) January 8th to the 10th, 2021 - COMPLETED

2021-01-05T14:52:00+00:00

Your virtual server at our Las Vegas, Nevada region will be rebooted in order to apply updates to our platform. These updates will improve the security of your virtual server. At the same time, We will also be migrating your virtual server to new hardware with faster CPUs and faster RAM.

This reboot will be quick and your virtual server should be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time during this window, starting Friday, January 8th at 8 AM Pacific Time and ending on the 10th at 11:59 PM.

If you desire a specific time and/or date within this window for your virtual server's reboot to occur, please contact our staff and let them know. We will gladly accommodate your schedule.

As usual, ServerPoint continues working hard to make sure our services are running at their peak performance and uptime at all times. We hope you continue enjoying ColossusCloud for many years to come!

No incidents to report in a while!

2021-01-04T18:10:07+00:00

Just reporting here that all systems have been performing flawlessly. No network issues, no server failures, and no issues with our platform's software and portal at any of our six locations. Just the way we love it. :) Happy New Year everyone!

Singapore: maintenance window for your virtual server December 18th to the 20th, 2020 - COMPLETED

2020-12-16T19:15:00+00:00

UPDATE: this maintenance event is now completed.

Your virtual server at our Singapore region will be rebooted in order to apply security updates to improve the security and performance of your virtual server.

This reboot will be quick and your virtual server should be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time during this window, starting Friday, December 18th at 11 PM local Singapore time.

If you desire a specific time and/or date within this window for your virtual server's reboot to occur, please contact our staff and let them know. We will gladly accommodate your schedule.

Dallas, TX: maintenance window for your virtual server December 20th to the 21st, 2020 - COMPLETED

2020-12-16T06:49:00+00:00

Your virtual server at our Dallas, Texas location will be rebooted in order to apply security updates, software updates to improve performance as well as upgrades to CPUs in order to increase CPU availability.

This reboot will be quick and your virtual server should be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time during this window.

If you desire a specific time and/or date within this window for your virtual server's reboot to occur, please contact our staff and let them know. We will gladly accommodate your schedule.

All has been good and quiet!

2020-12-14T17:37:14+00:00

All has been quiet. All systems operating normally for quite some time. Isn't that great? But it is also typical here at ServerPoint.com...

Maintenance window: December 1st to the 4th, 2020 - COMPLETED

2020-11-30T16:03:00+00:00

Your virtual server at our Ashburn, Virginia (US East) location will be rebooted in order to apply security updates, software updates to improve performance as well as upgrades to CPUs in order to increase CPU availability.

This reboot will be quick and your virtual server should be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time during this window, however, most will occur after hours (after 6 PM Eastern Time).

If you desire a specific time and/or date within this window for your virtual server's reboot to occur, please contact our staff and let them know. We will gladly accommodate your schedule.

Maintenance window: December 1st to the 4th, 2020 - COMPLETED

2020-11-24T16:17:00+00:00

This reboot will be quick and your virtual server should be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time during this window, however, most will occur after hours (after 6 PM Eastern Time).

If you desire a specific time and/or date within this window for your virtual server's reboot to occur, please contact our staff and let them know. We will gladly accommodate your schedule.

All has been running great!

2020-11-18T21:09:12+00:00

No problems since the last time we updated this status page. Isn't that great? Have you seen the status pages of some of our competitors? Daily problems! We run a good ship here at ServerPoint.com :))

Maintenance window: November 6th to the 8th, 2020 - COMPLETED

2020-11-03T06:59:00+00:00

Your virtual server at our Silicon Valley (Santa Clara, California) location will be rebooted in order to apply security updates to our platform.

This reboot will be quick and your virtual server will be offline for just one minute or two. Please make sure that all of your virtual server's services will automatically start after a reboot.

Your virtual server's reboot will be performed at any time between 6 PM PST on Friday, November 6th and the evening of Sunday, November 8th, 2020.

If you desire a specific time and/or date for your virtual server's reboot, please contact our staff and let them know. We will gladly accommodate your schedule.

No issues to report!

2020-10-26T16:32:33+00:00

All has been quiet. All systems operating normally for quite some time. Isn't that great??? But it is also typical here at ServerPoint.com :)

RESOLVED: Routing issue, mostly outside the US, affecting Zayo/Above.net network providers

2020-10-13T08:53:00+00:00

At approximately 12:45AM Pacific Standard Time, we started receiving sporadic reports from some international clients (from Sweden, India, Russian Federation, UAE and a few others), informing us that they were unable to reach our network at our Las Vegas, NV data center.

After some research, we noticed the issue was related to the international network operated by Zayo, Inc. Zayo is one of our Internet network providers in Las Vegas, NV.

One of our network engineers disabled our BGP session to Zayo to prevent worldwide traffic from using Zayo to reach us, which seems to have resolved the issue.

We have reached out to Zayo to find out what happened.

No incidents to report in a while!

2020-09-25T17:05:50+00:00

No problems to report! But know that all virtual servers are now being deployed on KVM virtualization technology! Deploy a new Linux or Windows virtual server today!

No issues to report!

2020-09-07T17:33:06+00:00

Everything works pretty well at ServerPoint!

All has been running great!

2020-08-26T17:12:57+00:00

No problems to report!! But know that all virtual servers are now being deployed on KVM virtualization technology! Deploy a new Linux or Windows virtual server today!

Upgrades to our Santa Clara, California data center are completed

2020-08-18T20:17:00+00:00

Maintenance is now completed.

You can now start deploying VMs in our Silicon Valley (Santa Clara) data center.

Upcoming maintenance - Santa Clara, California

2020-08-17T14:18:47+00:00

We will be performing major upgrades to our Santa Clara, California data center, starting the evening of August 14th, 2020 and lasting until August 18th, 2020.

This maintenance event includes performing CPU upgrades to many of our hypervisors as well as increasing our SSD storage capacity. There will also be network upgrades performed.

During that time, this region will not be available to NEW virtual server deployments. Existing clients will not experience any changes and your virtual servers will not be affected.

If you absolutely need a new virtual server to be deployed in our Santa Clara region, contact our team and they will gladly deploy the server for you.

As always, we are working hard to continue improving our services and making your experience with us the best there is, even in the middle of this pandemic.

We hope to continue serving you for many years to come! Thanks for your continued support!

Yes... really... everything works pretty well at ServerPoint... no issues to report for the last four weeks or so :)

2020-08-06T17:37:00+00:00

No service impacting events to report for a while!

Take a look at our new dedicated servers! Powered by the new Xeon Scalable and Xeon E3v6, and by our new 10g network for dedicated servers and private cloud. 

No issues to report over the last ten days!

2020-07-27T16:49:00+00:00

No service impacting events to report for a while!

No issues to report over the last ten days!

2020-07-17T16:34:00+00:00

No problems since the last time we updated this status page. Isn't that great? Have you seen the status pages of some of our competitors? Daily problems!

We run a good ship here at ServerPoint.com :)

All has been good and quiet!

2020-07-07T18:10:53+00:00

Also, we've been working on increasing CPU power at several of our locations. Expect more CPU performance soon!

SGP - Network latency

2020-05-31T15:43:00+00:00

RESOLVED: we will continue monitoring.

We are experiencing some network latency issues at our Singapore data center due to problems with one of our Internet providers.

We are currently working with this provider to resolve it.

If you have virtual servers at our Singapore location, you will notice periods of seconds or a minute of network latency or interruption.

All systems operating excellent!

2020-05-28T15:28:24+00:00

No issues to report whatsoever!

Amazing, isn't it? We manage 6 networks at 6 data centers, hundreds of switches, many 10gig Internet uplinks, quite a lot of servers, hypervisors, Ceph clusters, backup servers, etc., and not a single problem.

We do things well!

All systems have been operating great!

2020-04-14T15:34:19+00:00

Honestly... nothing goes wrong around here. Isn't that great?

We have a great team of people. And rest assured, we are here, 100%, despite this global pandemic.

Although most of our team has shifted to working from home, our data centers are still being maintained in person, with proper health procedures in place.

All systems have been operating great!

2020-02-13T19:47:17+00:00

No problems since the last time we updated this status page. Isn't that great?

Have you seen the status pages of some of our competitors? Daily problems!

We run a good ship here at ServerPoint.com.

All systems have been operating as normal!

2020-01-15T00:39:32+00:00

No... it's not that we don't update this page. It's just that there hasn't been any service impacting event in a long, long time... everything works pretty well at ServerPoint.com!

All systems have been operating as normal!

2019-12-02T15:15:58+00:00

No... it's not that we don't update this page. It's just that there hasn't been any service impacting event in a long, long time... everything works pretty well at ServerPoint.com!

Scheduled network maintenance - Las Vegas, NV

2019-10-23T04:59:00+00:00

As previously informed to all clients hosted at our Las Vegas, NV region, we will be performing network maintenance at our Las Vegas, NV data center between the hours of 10PM PST and 2AM PST.

During this time, you will experience 2 or 3 short network interruptions of no more than a minute or two.

This maintenance is in order to replace our core switches for newer, faster 40/100G switches.

NOTE: this maintenance is now completed. Our last remaining old generation core switches are now gone. Our Las Vegas, NV network is now running on a 100G backbone with 40G downlinks to our newer generation of edge switches.

RESOLVED: Network packet loss at our Las Vegas location.

2019-10-16T07:29:00+00:00

It seems our BGP sessions are currently experiencing flapping, causing intermittent network loss. We are currently investigating.

NOTE: this issue is now resolved.

RESOLVED: a hypervisor failure in zone LAS.

2019-09-25T19:49:00+00:00

A single hypervisor in our Las Vegas data center crashed affecting about 40 virtual servers. Our ColossusCloud platform recognized this and re-started all those virtual servers in other hypervisors in our cloud platform.

A hypervisor is the physical server that hosts virtual servers (VPS, cloud servers, etc).

This hypervisor has been taken offline for diagnostics.

No issues to report!

2019-08-06T03:55:00+00:00

It has been a month since we have posted here. Why? There really isn't anything to report. All systems have been working perfectly fine.

That includes network, our providers, ColossusCloud, shared web hosting, cloud hosting, dedicated servers, and more.

Also, stay tuned for our private cloud feature coming soon!

All has been operating normally for some time now!

2019-07-05T21:18:05+00:00

No incidents to report. Isn't that nice??? We run things quite well!

Have you ever seen the status pages of some of our competitors? They have issues happening every day!

No incidents to report in a while!

2019-06-17T18:55:44+00:00

Everything works pretty well at ServerPoint!

Nothing to report in almost a month!

2019-06-04T22:25:12+00:00

All has been quiet. All systems operating normally for quite some time. Isn't that great??? But it is also typical here at ServerPoint.com...

All has been good and quiet!

2019-05-10T18:33:14+00:00

No service impacting events to report for a while!

Network latency in our Ashburn, Virginia region.

2019-04-14T21:25:00+00:00

Several customers connecting to this region through certain routes of the Internet seem to be experiencing latency. We have contacted our providers which have identified the issue to an overloaded peering point.

We are standing by for their resolution.

UPDATE: this was corrected later on Sunday.

Brief network latency in our Las Vegas, Nevada data center.

2019-04-10T14:56:00+00:00

For about two minutes, one of our providers' BGP was flapping, causing latency to a portion of the Internet traffic coming in and out of our network.

We have shut down this provider and will await for them to inform us when their service is fully restored. In the meantime, our other Internet providers continue operating fine.

UPDATE: this is now resolved.

No issues to report! What a difference compared to other hosting companies huh?

2019-03-08T15:40:28+00:00

All has been working great since our last post! But we can take this opportunity to keep you up to date with some other things happening. First, Windows 2019 is now ready to deploy at ColossusCloud! Also, with some further tweaks on KVM, we've reduced CPU usage by Windows VMs by almost 50%! And we are working on a major expansion for our Ashburn, Virginia region! Stay tuned!

All has been working great!

2019-02-21T18:13:19+00:00

No problems to report! But know that all virtual servers are now being deployed on KVM virtualization technology! Deploy a new Linux or Windows virtual server today!

Amsterdam region experiencing random packet loss - RESOLVED

2019-01-29T23:50:44+00:00

Internet network at this location experienced about 20% packet loss about 9 minutes.

Local time in Netherlands is 12:35AM.

Amsterdam region experiencing random packet loss - RESOLVED

2019-01-12T02:01:01+00:00

One of our network providers in our Amsterdam data center was having problems, causing random latency and packet loss, for about 12 minutes.

Current time in Amsterdam is 2:49 AM.

All has been good!

2019-01-11T16:54:45+00:00

You know how it is at ServerPoint.com... things work quite well! No incidents to report for the last 14 days...

All has been running great!

2018-12-29T21:32:56+00:00

Happy holidays everyone! Just reporting here that all systems have been performing flawlessly. No network issues, no server failures, and no issues with our platform's software and portal at any of our six locations. Just the way we love it. :) Happy New Year everyone!

No incidents to report!

2018-12-08T20:12:52+00:00

Everything works pretty well around here. :)

All has been working well for the last ten days.

2018-11-25T16:33:48+00:00

No service impact events to report. But check out our new, lower prices for virtual servers with 16GBs of RAM or more!

New VM deployments in Singapore are not available at the moment - RESOLVED

2018-11-15T16:02:00+00:00

We are currently adding more SSD disk space to some of our clusters. To accelerate the process, we have disabled the deployment of new VMs. Deployment of new VMs will be enabled once again soon.

Local time in Singapore is midnight, Friday November 16th.

No issues to report over the last ten days!

2018-11-10T18:55:01+00:00

But take a look at our new dedicated servers! Powered by the new Xeon Scalable and Xeon E3v6, and by our new 10g network for dedicated servers and private cloud.

Yes... really... everything works pretty well at ServerPoint... no issues to report for the last two weeks or so.

2018-11-01T18:12:00+00:00

But we've been working on so many things. Over the last few days, we've installed new 10/40G switches, installed new hypervisors, ran tests on new SSDs, and we are preparing a few server racks for our new line of Xeon E3s v6 and Xeon Scalable dedicated servers. Stay tuned...

All has been quiet...

2018-10-25T06:49:54+00:00

All systems have been operating normally for the last 10 days...

Problem affecting a single hypervisor in Singapore

2018-10-13T11:20:00+00:00

One single HV (a hypervisor; the physical machine that hosts your virtual server) crashed.

Thanks for our distributed storage technology platform, all virtual servers that were hosted in it were automatically migrated over to other HVs.

Each HV hosts several dozen virtual servers, and each data center is made up of hundreds or thousands of these HVs.

This HV will now be taken out of production for further testing.

Impact: 15 minutes.

One of our network providers, Cogent, is performing maintenance.

2018-10-13T04:25:00+00:00

Cogent is currently performing network router upgrades across 17 locations around the world. This may cause a few interruptions between our network and your Internet provider, each spanning 15-45 seconds.

All our locations are BGP multi homed, so the effect of this maintenance is quite minimal. We are monitoring and standing by.

Welcome to our new status page!

2018-10-10T13:51:00+00:00

Please subscribe to this page to keep track of any issues occurring at Serverpoint.com and ColossusCloud.com. It is one of the many new channels we are implementing to continue improving our communication with our loyal clientele.